Call Centre
Since 2016, Brajkishore Netraheen Balika Vidyalaya has proudly operated a unique call centre right on our school campus in Bargain, Ranchi. This initiative is run entirely by visually impaired young women—trained and supported through our vocational programs—to provide professional call handling services to corporate clients across India.
How it started
The call centre was initially launched on 1st August 2016 in partnership with Vodafone India, which began with 3 operator seats. Encouraged by the team’s dedication and performance, Vodafone expanded our capacity to 15 seats within the first year. This pioneering step made our centre the only call centre in Northern India operated exclusively by visually impaired girls. In 2020, we proposed a new partnership to CMPDI and NCL - subsidiaries of Coal India Limited. Our proposal was accepted, and the new call centre was officially inaugurated on 2nd August 2021.
More Than Just a Job
This call centre is more than a workplace - it's a symbol of independence, confidence, and capability. For our students, it’s a stepping stone into the professional world, challenging societal assumptions and proving that visual impairment is not a barrier to success.
Our current team includes:
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6 visually impaired call centre operators
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2 system administrators
The entire process is powered by a Server PRI (Primary Rate Interface) system through Vodafone India Ltd.
CALL CENTER RESPONSIBILITIES
Nature of Support Provided
Our call centre acts as a centralized communication hub for employees of CMPDI and NCL to report maintenance issues related to their company-allotted residential quarters. The scope of support includes:
01
Logging work requests for electrical, plumbing, carpentry, masonry, cleaning, and other maintenance tasks
02
Generating and forwarding call tickets to the respective internal maintenance departments
03
Coordinating updates from engineering teams post-resolution
04
Preparing and submitting detailed Excel-based service reports to the client companies